Policies

Dolfin Swim School is happy to offer easy online registration for all of our swim classes. Tuition is charged on a montly basis and will vary based upon the number of classes available in a calendar month. Therefore, the number of classes received in a monthly session will vary depending on the day you choose to attend. For your convenience we offer perpetual enrollment in our monthly maintenance session. Once enrolled, your child will be in lessons until we receive notice indicating otherwise (Please see How to Withdraw from a Class below).

The first payment for the classes is due upon booking. Supsequent payments will be automatically run on the 21st of the preceding month. By registering for classes, the customer agrees to a mimimum joining period of two (2) months. After the two (2) months, the customer will continue to be automatically enrolled and charged until a thirty (30) day cancellation notice is giving.

For your convenience we offer an Automatic Payment (EZ Pay) Program. If you wish not be be enrolled in the EZ Pay Program, you may choose to pay manually each month at Dolfin Swim School.

If your swimmer has not yet begun classes, please call the office to cancel the class(es) in which your swimmer was enrolled (for refund information, please see below under Cancellation Policy).

If your swimmer has already begun classes, a cancellation form must be completed. Forms are available at the front desk. Any remaining payments will be prorated and discussed at the time of cancellation. A thirty (30) day cancellation notice is required without exception.

• All annual Family Administration Fees are non-refundable.
• All cancellations must be made 72 hours prior to the start date of your swimmer's class(es). Classes cancelled 72 hours or more prior to the start of classes will receive credit on their account, minus the family administration fee, to use toward future lessons  
• Any cancellation made within 72 hours of the start of your swimmer's lessons is subject to a $20.00 cancellation fee per swimmer, per class. A credit, less the family administration fee and cancellation fee, will be applied to the customer's account to use toward future lessons.
• Lessons cancelled during the originating two (2) month contractual agreement will result in a $50.00 cancellation fee per student, and no credit given to be used toward future lessons. The cancellation fees must be paid in order to be fully released from the contract and the agreed upon automatic payment program.
• Absolutely NO MONETARY REFUNDS WILL BE ISSUED.
• We reserve the right to combine or cancel any class at any time. In the event that Dolfin Swim School cancels a class, you will not be charged any fees
• Dolfin Swim School shall not be liable for any delay or default in delivery of its services, or any other failure to perform its obligations under this Agreement, due to causes beyond its reasonable control. Such causes shall include, but not be limited to: war, wind, water, fire, acts of terrorism, acts of God, acts of public enemies, acts of governments, epidemics, quarantine restrictions, industrial labor disputes, comissions or omissions by municipalities or property owners, or unusually severe weather.
• Dolfin Swim School shall use commercially reasonable efforts to remove the cause of delay and resume work as soon as possible.

We want all of our students to receive their lessons at their scheduled class time, so we do not encourage make-ups. Our instructors are here waiting for you at your scheduled time and making sure your class is the best possible environment for your child! However, if you must miss a class, please see the following:

• To receive make-ups, lessons must be cancelled in advance, not just missed. The number of make-ups your swimmer will receive is equal to the numer of days per week they swim (ex: if your child swims 1 day/wk., they are allowed 1 make-up every month regardless of the number of absences they have).
• Make ups are $12.00. Payment is due immediately to secure the make-up time slot. Make-up fees are non-refundable.
• In order to maintain the high quality standard of lessons our customers have come to expect, Dolfin does not schedule make-ups during regular classes. Sepcial make-up classes will be scheduled on Fridays and typically the first and third Saturday of the month.
• Customers can schedule a make-up up to 1 week in advance by calling or stopping by the front desk.
• No make-ups will be given for private (1:1) lessons.
• All make-ups must be completed within 30 days of the missed class.
• Missed make-ups will not be rescheduled.
• Dolfin Swim School does not offer make-ups for lessons that fall on national holidays resulting in a Dolfin Swim School closure.

Before beginning lessons, all swimmers must have a Medical Information and Release form on file. This information will be shared ONLY with the people directly responsible for a swimmer's care. To best serve our special needs and spcial care swimmers, our Staff must be made aware of as much information as possible to properly care for the swimmer. This can be done by filling out the Medical Information and Release Form, and by verbally communicating with our staff. Parents and/or gaurdians should inform DSS staff of any health concerns that arise after lessons have begun.